Shipping policy

 

BabyPhat currently ships only within the USA.

DOMESTIC SHIPPING POLICY

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, postal codes, and route information (if applicable) is critical for ensuring timely delivery. 

All orders are subject to verification prior to processing and shipping. During the order verification process, we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.

U.S. Domestic orders are shipped by UPS. Please note UPS cannot deliver to P.O. Boxes, APO/FPO addresses and select U.S. Territories. We do not take responsibility for lost, stolen, misplaced shipments, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact UPS to discuss the issue and file a claim with them. Baby Phat does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Baby Phat reserves the right to change carriers at any time.

*** IMPORTANT NOTICE*** Once a shipping method is chosen and the order is placed, the shipping method and the order cannot be changed or canceled. 

Orders received by 2pm EST Monday-Friday will typically ship out the same business day. Orders received after 2pm EST will typically ship out the following business day. Orders received on Weekends and Holidays will typically ship out the following business day. Please note that on rare occasions, busy holiday seasons or other factors may cause some delays in order processing and shipping from the warehouse.

Available shipping methods, delivery estimates, and charges are shown at checkout. Free standard shipping is available on qualifying U.S. orders over $85.